April 29 2008
Today I have a rough evening at work. On of my patients family did something to me that she not suppose to do. I was about to put the patient to bed it was 7:30. The daugther was in the room.I asked her to be excurse just for 5minutes and she start to raise her voice on me. I took my time to explain to her that is th job policy,to asked family to stay out the room. She was still inside the room. I called the head nurse to tall to her. When the nurse came she told a branche of lies. She said that I was to rough with her mother. She called me black B and I have to back to my Country.I enderstand her situation, some people when the have a sick family, the really don't know how to controle their emotion. That the raison who ever working in the medical feel, have to know how to deal with the family, not the patient. Not only that you have to have good heart. After I finished to do her mother. She came to me to apologize. I thank God for the patience he gave me, also the nurse knew who I am.
1 comment:
I can't believe someone could treat you like that, Ruth! She should be thanking you everyday instead of yelling at you. You are an extremely strong and understanding woman to be able to forgive her and try to feel what she's feeling.
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